Privacy Policy

Last Updated: January 16, 2026

Important: This Privacy Policy is a template and must be reviewed by a qualified attorney before use. This document does not constitute legal advice.

COPPA Notice: If you are a parent or guardian of a child under 13, please review our COPPA Compliance Section below.

Introduction

Ministry Pulse, a DBA of Hey Hud LLC, an Indiana limited liability company ("Ministry Pulse", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

CRITICAL: Users are responsible for ensuring their use of the Service complies with all applicable privacy laws, including COPPA. Ministry Pulse provides tools and services, but users are solely responsible for obtaining necessary consents and permissions, including parental consent for children under 13.

1. Information We Collect

1.1 Leader Account Information

When you create an account, we collect:

Name and email address
Organization/church name
Billing information (processed by payment processors)
Account preferences and settings

1.2 Student Information

Users may upload student information to the Service, including:

Name, age, grade, and contact information
Family information and emergency contacts
Attendance records and event participation
Conversation logs and notes
Engagement data and analytics

Note: Users are responsible for ensuring they have proper authorization and consent (including parental consent for children under 13) before uploading student information to the Service.

1.3 Usage Data

We automatically collect information about how you use the Service, including:

Log files and usage statistics
Device information and IP addresses
Browser type and version
Pages visited and features used

2. How We Use Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and manage accounts
Provide customer support
Send service-related communications
Provide AI/ML services (Pulse Intelligence) for conversation logging and message drafting
Analyze usage patterns to improve the Service
Comply with legal obligations
Protect the security and integrity of the Service

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or anonymize your data within a reasonable timeframe, except where we are required to retain it by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Export: Request export of your data in a portable format
Opt-Out: Opt out of marketing communications
Object: Object to certain processing activities

To exercise these rights, please contact us at [email protected].

7. COPPA Compliance (Children's Privacy)

CRITICAL SECTION: This section describes our practices regarding children's privacy and COPPA compliance.

7.1 Parental Consent Requirements

The Children's Online Privacy Protection Act (COPPA) requires that we obtain verifiable parental consent before collecting, using, or disclosing personal information from children under 13.

Users are responsible for obtaining parental consent. Ministry Pulse provides tools for ministry leaders to manage student information, but users (ministry leaders) are solely responsible for:

Obtaining verifiable parental consent before collecting information from children under 13
Maintaining records of parental consent
Providing parents with notice about data collection
Complying with all COPPA requirements

7.2 Information Collected from Children

When users upload student information to the Service, the following information may be collected about children:

Name, age, grade, and contact information
Family information and emergency contacts
Attendance records and event participation
Conversation logs and notes
Engagement data

We only collect this information when users (ministry leaders) upload it to the Service. We do not directly collect information from children.

7.3 How We Use Children's Information

We use children's information solely for the purpose of providing the Service to ministry leaders, including:

Student management and tracking
Event planning and attendance
AI/ML processing for conversation logging (Pulse Intelligence)
Communication tools

7.4 Third-Party Disclosure

We may share children's information with service providers necessary to operate the Service, including:

Supabase (data storage)
Anthropic (AI/ML processing)
Twilio (SMS communications, with user authorization)

We do NOT sell children's information to third parties.

7.5 Parental Rights

Parents have the following rights regarding their child's information:

Access: Request access to their child's personal information
Review: Review the personal information we have collected about their child
Deletion: Request deletion of their child's personal information
Refusal: Refuse to allow further collection or use of their child's information
Revoke Consent: Revoke previously provided consent

7.6 How Parents Can Exercise Rights

Parents can exercise their rights by:

Contacting us at [email protected]
Contacting us at [email protected]
Including their child's name, their relationship to the child, and their request

We will verify the parent's identity before processing any request. Verification may require:

Proof of parentage (birth certificate, legal guardianship documentation, etc.)
Verification of identity (government-issued ID)
Contact with the ministry leader who uploaded the child's information

7.7 User Responsibility for COPPA Compliance

CRITICAL: Users (ministry leaders) are solely responsible for COPPA compliance. Ministry Pulse provides tools and services, but users must:

Obtain verifiable parental consent before collecting information from children under 13
Provide parents with notice about data collection practices
Maintain records of parental consent
Respond to parental requests regarding their child's information
Comply with all COPPA requirements

Ministry Pulse is not responsible for user violations of COPPA. Users indemnify Ministry Pulse for any claims arising from user violations of COPPA or other privacy laws.

7.8 Contact for COPPA Requests

For COPPA-related requests or questions, please contact:

COPPA Compliance Officer
Ministry Pulse (Hey Hud LLC)
Email: [email protected]
Email: [email protected]

8. Cookies and Tracking

We use cookies and similar tracking technologies to operate and improve the Service. For more information about our use of cookies, please see our Cookie Policy.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect and how we use it
The right to delete personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights